Senior Technical Support Specialist
NoidaFull-time10–18 yrsPosted 1 week ago
Leadership IT support role at HCLTech in Noida. Needs 10+ years.
About the role
Security & Access Management & User Provisioning. Willingness to work in rotational shifts in 24*5 environment.
What you'll do
- Resolve Meditech Incidents and SR, hands on experience is required
- Troubleshoot user-reported issues and provide resolution. Co ordinate with Meditech or internal cross functional teams as required
- Perform system configuration, testing, and validation during updates, patches, and optimization projects
- Develop and maintain user documentation, workflows, and training materials
- Collaborate with end-users to identify opportunities for process improvements and system enhancements
What you need
- ServiceNow
- Medication administration
- Root cause analysis
Good to have
- SQL