Track Manager - Citrix Virtual Desktops Essentials

About the role

This role is responsible for leading operations management for large-scale Citrix Virtual Desktops Essentials environments, driving continuous improvement initiatives, ensuring adherence to client SLAs, and empowering support teams through expert technical and people management. The individual oversees complex issue resolution, process optimization, and the implementation of best practices to deliver reliable and scalable workplace virtualization services.

What you'll do

• Lead operations management using Citrix Virtual Desktops Essentials, ensuring stable, secure, and efficient virtual workplace environments for large-scale clients
• Implement and optimize processes with Citrix Director and Citrix Studio to improve reporting, information flow, and operational efficiency
• Analyze and resolve escalated incidents using Citrix Workspace Environment Management and supporting tools, ensuring minimal downtime and client satisfaction
• Drive continuous improvement initiatives by leveraging Citrix Analytics and automation tools to enhance service delivery and operational processes
• Collaborate with internal teams to align Citrix virtualization solutions with client requirements, ensuring transparent communication and delivery of business outcomes

Good to have

• ITIL