Customer Service Domestic Quality Analyst-BPS
IndiaFull-timeJunior levelPosted today
Customer support role at Hexaware Technologies.
About the role
The role involves providing active feedback to agents and generating audits to ensure quality standards are maintained within the DigiSurance process. The individual is responsible for implementing Call Monitoring Standards and taking Corrective Measures for Improvement. Participation in huddle sessions is required to share insights on error trends, process updates, and technical issues.
What you'll do
- Responsible for implementing Call Monitoring Standards and taking Corrective Measures for Improvement
What you need
- Customer service
- Sales
- B2C sales
- Six Sigma
- Lean
- Kaizen