Senior Manager - Process Training (International)
IndiaFull-time10–12 yrsPosted 5 days ago
Leadership customer support role at Hexaware Technologies. Needs 10–12 years.
About the role
Senior Manager - Process Training (International) at Hexaware Technologies. Manage 2 sites with a span of 850-900 FTE’s.
What you'll do
- Manage 2 sites with a span of 850-900 FTE’s
- Plan batches w.r.t NHs and Refresher training for the projects assigned
- Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
- Help in designing KRAs for the team and periodically review trainer performance vis-a-vis production performance at regular intervals
- Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills
What you need
- Customer service
- MS Office
- PowerPoint
- SOP writing
- Communication