Senior Manager - Process Training (Domestic)
IndiaFull-time10–18 yrsPosted 5 days ago
Leadership customer support role at Hexaware Technologies. Needs 10+ years and a degree.
About the role
Senior Manager - Process Training (Domestic) at Hexaware Technologies. The Sr Manager, Process Training is responsible for managing and coordinating training activities within the customer service domain.
What you'll do
- The Sr Manager, Process Training is responsible for managing and coordinating training activities within the customer service domain
- The role involves reviewing existing training materials, designing KRAs, and working with call center management staff to enhance training effectiveness
- Additionally, the role requires developing cross-training materials, SOPs, and preparing relevant training reports and dashboards
What you need
- SOP writing
- Customer service
Good to have
- Telecom
- Talent management