Advanced Field Service Engr
PuneFull-time7–13 yrsPosted 1 week ago
Senior customer support role at Honeywell in Pune. Needs 7+ years and a B.Tech or B.E..
About the role
As part of the global Field Service team, the Senior Field Service Engineer provides field and factory support to customers and channel partners while working closely with internal departments to drive continuous improvement in Sundyne pump and compressor products, processes, and service practices.
What you'll do
- Travel to customer sites to support the installation, pre-commissioning, commissioning, troubleshooting
- Supervise customer craft personnel during on-site work to ensure activities are completed safely, accurately, and to the required technical standards
- Prepare thorough field reports and ensure customer and OEM documentation is completed accurately and on time, including time sheets and travel and expense reports
- Communicate professionally and collaborate effectively with customer personnel, channel partners, and internal Sundyne teams at all levels
- Provide technical expertise on centrifugal pumps, centrifugal compressors, controls, instrumentation, and complex rotating-equipment failure modes, including mechanical
What you need
- CRM
- GD&T
- Technical writing
- Customer service
- Channel sales
- Problem solving
Good to have
- AutoCAD
- SolidWorks
- Instrumentation