ARC/Premium Support Engineer - L3
BengaluruFull-time13–23 yrsPosted 3 days ago
Leadership IT support role at HPE in Bengaluru. Needs 13+ years and a B.Tech, B.E. or CA.
About the role
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
What you'll do
- Lead and drive troubleshooting on Customer reported issues
- Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
- Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
- Keep the other support teams trained on the designated ARC/Premium Support customer network, practices followed
What you need
- Troubleshooting
- Hardware
- Linux
- Networking
- Perl
- Python
Good to have
- CCNA
- CCNP