Technical Support Manager

About the role

The job family spans across multiple engineering disciplines. Requires a broad knowledge and application of engineering disciplines, methodologies and tools. Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio.

What you'll do

• Provides direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple…
• Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives
• Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners
• Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs
• Proactively identifies opportunities for process improvement and cost reductions opportunities

What you need

• Troubleshooting