Aruba ERT Engineer -DCN (Level 3)
BengaluruFull-time10–18 yrsPosted 1 week ago
Leadership IT support role at HPE in Bengaluru. Needs 10+ years and a B.Tech, B.E. or B.Sc.
About the role
The Level 3 TAC engineer role requires supporting Aruba products as per the entitlement. It involves understanding the customer environment, capturing logs, and troubleshooting to achieve the resolution or provide the Root Cause of the incident.
What you'll do
- Develop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers
- Identify and contribute to projects to improve product support, customer satisfaction, and team efficiency
- Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT)
- Must be able to interact with colleagues from different countries and backgrounds (own team, members of L1 and L2, other support functions, and Engineering teams)
What you need
- Networking
- Routing and switching
- Hardware
- Windows
- Linux
- Troubleshooting
Good to have
- Python
- Technical writing