CX manager
BengaluruFull-time8–14 yrsPosted 2 days ago
Leadership customer support role at HPE in Bengaluru. Needs 8+ years.
About the role
Unique to each client’s aspirations and size, our financial and asset management solutions are anchored by best-in-class tech upcycling services.
What you'll do
- Define and execute the Customer Experience strategy aligned with business and customer priorities
- Foster a customer-first culture focused on responsiveness, accountability, and service excellence
- Serve as the voice of the customer by translating customer insights into actionable improvements
- Drive initiatives that improve customer satisfaction, loyalty, and ease of doing business
- Ensure consistent customer experiences across all supported geographies and channels
What you need
- Customer service
- Financial reporting
- Sales
- Performance management
- Talent management
- Employee engagement
Good to have
- Microsoft Dynamics