Technical Outage Manager

About the role

It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities.

What you'll do

• The Technical Outage Management (TOM) Team is a part of the Engineering Solutions and Support Team within the Global Support Remote Organization and is uniquely…
• The Technical Outage Manager (TOM) is a key contributor to the success of the company
• A TOM is the key to a successful Escalation/Outage solution
• The TOM is responsible for the overall management of an Escalation/Outage and owns the overall action plan, and management-level communication
• The TOM is part of a highly valued team that coordinates technical resources across multiple departments and ensures customer success by communicating professionally and…

What you need

• Escalation handling
• ITIL
• Customer success
• Communication