Zerto Technical Support Engineer L1
BengaluruFull-time2–5 yrsPosted 1 week ago
Mid-level IT support role at HPE in Bengaluru. Needs 2+ years.
About the role
It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. In today’s fast-paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities.
What you'll do
- Be responsible for resolving complex technical issues
- Do advanced troubleshooting of technical issues through remote sessions on customers’ sites, research, log analysis, and issue reproduction
- Be creating knowledge base articles, both for the internal Zerto audience and for our customers
- Work closely with our customers on a daily basis
- Be part of the EMEA Zerto support team that provides the highest level of support in the EMEA region
What you need
- Linux
- TCP/IP
- VMware
- Troubleshooting
- Networking
- AWS
Good to have
- GCP
- Azure
- Kubernetes