Cust Exp Professional
BengaluruFull-time5–9 yrsPosted 2 weeks ago
Senior consulting role at Icfcjb in Bengaluru. Needs 5+ years and a BBA.
About the role
As a Sr Customer Experience Professional here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.
What you'll do
- Collaborate with crossfunctional teams to identify areas for improvement in the customer experience
- Implement strategies and initiatives to optimize the customer experience
- Analyze customer feedback and data to identify trends and areas for improvement
- Develop and implement training programs to enhance the skills and knowledge of the customer experience team
- Monitor and track key performance indicators to measure the effectiveness of customer experience initiatives
What you need
- Process improvement
- Project management
- Data analysis
- Problem solving