Area Debt Manager-Call Centre

About the role

The Area Debt Manager – Call Centre is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice on managing delinquencies.

What you'll do

• Handle collections for specific products in the assigned area
• Ensure collection efficiency and manage the cost of collections
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters
• Review account allocations and set collection targets by bucket for agencies and in-house teams
• Follow up regularly with defaulting customers through a dedicated team

What you need

• Communication