Associate Customer Service Manager
GurugramFull-time2–5 yrsPosted over a month ago
Mid-level customer support role at IDFC FIRST Bank in Gurugram. Needs 2+ years and a B.Com, BBA or B.Tech.
About the role
The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep.
What you'll do
- Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures
- Responsible for branch operations and service delivery to the customers of a designated branch in our rural network
- Data entry of application forms, creation of customer IDs, accounts, etc
- File / document checking including KYC checking, application forms and loan document verification
- Handling cash and clearing transactions
What you need
- Customer service
- Data entry
- KYC
- Operational risk