Banker-Customer Experience
GoaFull-time1–4 yrsPosted over a month ago
Junior customer support role at IDFC FIRST Bank in Goa. Needs 1+ years and an MBA.
About the role
The Banker – Customer Experience is a front-line position within the Retail Banking division, responsible for delivering exceptional customer service and building strong client relationships. The role focuses on engaging customers efficiently and cost-effectively to become their preferred banking partner.
What you'll do
- Engage daily with customers to drive growth in Current Accounts (CA) , Savings Accounts (SA) , and Term Deposits (TD) , along with cross-selling of assets
- Achieve business targets as defined in the performance scorecard
- Provide need-based product solutions by aligning customer requirements with business offerings
- Assess customer potential and increase product penetration per relationship
- Generate referrals and additional business from existing customers
What you need
- Cross-selling
- Portfolio management
- Customer service
- AML
- KYC
- Problem solving
Good to have
- Internal audit