Call Center Manager-Debt Management

About the role

The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes ensuring adherence to corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage delinquent accounts.

What you'll do

• Handle collections for specific products within the assigned area
• Responsible for managing field agencies to support doorstep collection operations
• Ensure collection efficiency and manage cost of collections
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters
• Review account allocations and set collection targets for agencies/in-house teams

What you need

• Communication