Client Success Partner
BengaluruFull-time4–8 yrsPosted 3 months ago
Senior customer support role at IDFC FIRST Bank in Bengaluru. Needs 4+ years.
About the role
The Client Success Partner is a key enabler within the Startup Banking team who acts as a bridge between the central startup proposition and the bank’s extensive branch and network channel. This role is responsible for building awareness, driving capability, and enabling acquisition of early and growth-stage startup clients through the branch channel.
What you'll do
- Partner with regional and branch leadership teams to identify startup-rich micro-markets and build a robust acquisition funnel
- Train, enable, and guide branch and relationship managers to effectively pitch banking solutions to early and growth-stage startups
- Collaborate with Product and Knowledge teams to disseminate relevant pitch decks, product materials, and onboarding toolkits
- Ecosystem Expertise & Market Development
- Act as the go-to startup expert within the branch channel—sharing ecosystem updates, sector insights, and funding trends to improve field-level confidence
What you need
- Sales