Customer Service Manager-Loan Centre
ThiruvananthapuramFull-timeMid levelPosted 2 months ago
Mid-level customer support role at IDFC FIRST Bank in Thiruvananthapuram. Needs a degree.
About the role
Job Title –Customer Service Manager - Loan Center The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT
What you'll do
- '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel…
What you need
- Customer service