Process Lead - Retail Operations RCC Recon
ThaneFull-time4–7 yrsPosted yesterday
Mid-level operations role at IDFC FIRST Bank in Thane. Needs 4+ years and a degree.
About the role
The Process Lead – Retail Operations RCC Recon plays a pivotal role in managing and enhancing daily reconciliation, compliance monitoring, and control processes within the Recon, Compliance & Controls function. This role involves overseeing operational activities, optimizing processes, and ensuring adherence to regulatory and internal standards.
What you'll do
- Oversee and manage operational activities including reconciliations, process controls, transaction processing, account management, and customer service operations
- Ensure efficient and compliant delivery of banking services in line with regulatory standards and internal policies
- Lead a sub-unit to ensure smooth execution of operational tasks, including task allocation, team management, and process optimization
- Manage internal and external audits and regulatory data delivery across verticals
- Identify and implement process improvements to enhance efficiency, reduce operational risk, and improve customer experience
What you need
- Team management
- Vendor management
- Reconciliation
- SOP writing
- Customer service
- Process improvement
Good to have
- Operational risk