Process Manager - Retail Operations RCC Dispute
ThaneFull-time2–5 yrsPosted 1 week ago
Closed
Mid-level operations role at IDFC FIRST Bank in Thane. Needs 2+ years and a degree.
About the role
The Process Manager – Retail Operations RCC Dispute (E) in the Recon, Compliance & Controls department is responsible for managing customer-reported complaints and disputes in accordance with regulatory and network-defined guidelines. The role focuses on enhancing the complaint resolution framework, driving root cause analysis, improving turnaround times (TAT), and ensuring accurate and compliant dispute handling.
What you'll do
- Work with external regulatory bodies for issue handling and monitoring
- Resolve first-level chargebacks and manage branch/email dispute queries
- Prepare MIS reports and dispute vouchers
- Handle customer disputes related to channel and digital banking platforms
- Ensure accurate closure of disputes with zero processing errors
What you need
- MS Office
- Vendor management
- Coordination
- MIS reporting
- SOP writing
- Complaint handling
Good to have
- Internal audit
- Root cause analysis