Senior Customer Service Manager-Loan Centre
PuneFull-time2–5 yrsPosted 2 months ago
Mid-level customer support role at IDFC FIRST Bank in Pune. Needs 2+ years and a degree.
About the role
Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll resolve customer queries, drive satisfaction, and represent the brand across channels. If you’re passionate about service, love solving problems, and thrive in a fast-paced environment—this is your chance to shine.
What you'll do
- Deliver prompt, high-quality customer support
- Own and resolve customer issues end-to-end
- Engage across digital and voice platforms
- Improve service processes and customer experience
- Collaborate with teams to close complaints quickly
What you need
- Customer service
- Problem solving