Manager, CRM Platforms & Salesforce Delivery
HyderabadFull-time10–18 yrsPosted over a month ago
Leadership software engineering role at IN00 Agilent Technologies in Hyderabad. Needs 10+ years and a B.Tech, B.E. or B.Sc.
About the role
As Manager, CRM Platforms & Salesforce Delivery within the Agilent IT Team, you will lead delivery, operations, DevOps, and innovation across Agilent’s CRM technology landscape, with Salesforce as the primary platform. This role manages a team of CRM resources and partners with Sales, Service, Marketing, Operations, and IT stakeholders to deliver scalable CRM solutions that improve customer engagement, productivity, and business growth.
What you'll do
- Lead, coach, and develop a team of CRM developers, administrators, analysts, and support resources
- Manage Salesforce implementation, enhancement, support, and DevOps delivery across Sales, Service, Marketing, Partner, and Customer Experience processes
- Partner with business stakeholders to translate GTM and CRM priorities into scalable Salesforce solutions and delivery roadmaps
- Oversee project planning, resource prioritization, risk management, delivery tracking, and executive stakeholder communication
- Provide hands-on technical guidance for Salesforce configuration, development, integration, data model design, security, automation, and release management
What you need
- Salesforce
- CRM
- Git
- CI/CD
- Channel sales
- Test automation
Good to have
- ERP