Principal Engineer - Network
Gurugram, Delhi, Noida, Ghaziabad, Bengaluru, Hyderabad, PuneFull-timeHybridLead levelPosted 4 months ago
Leadership engineering role at Insight Enterprises in Gurugram, Delhi and 5 more cities. Needs a B.Tech or B.E.. Hybrid.
About the role
Engineers will utilize knowledge, skill and process to resolve client issues, while meeting all SLA targets, participating in continuous improvement processes, and utilizing Insight-provided tools and systems.
What you'll do
- Serve as a senior technical escalation resource to junior teammates
- Follows and reviews processes and procedures. Identify and correct gaps, recommend corrections. Fulfill technical engineering role as client and business needs demand
- Mentor and coach engineering and technical level resources. Helps to develop service catalog. Conducts and presents knowledge transfer on regular cadence
- Provides technical resolution or request fulfillment of assigned tickets
- Drives problem management to reduce incident volumes due to recurrent issues
What you need
- Firewalls
- Routing and switching
- iOS
- CCNP
- Root cause analysis
- ITIL