Sales Operations Associate

About the role

As a Sales Operations Associate, you will play a key role in driving prospect engagement and increasing enrollment conversions through structured sales activities. You will focus on re-engaging historical leads, reconnecting with individuals who have previously expressed interest in learning programs, and supporting prospects throughout their application journey.

What you'll do

• Engage with historical enquiries and existing prospect databases generated through various demand generation activities to identify potential customers and drive…
• Conduct structured outbound calls, counselling sessions, and follow-up activities to nurture leads, understand prospect needs, and encourage application completion
• Reconnect with former students and identify upselling and cross-selling opportunities by recommending relevant educational and professional development programs
• Maintain accurate and up-to-date records of prospect interactions, lead status, follow-up activities, and conversion outcomes within CRM platforms or designated systems
• Collaborate with sales qualification teams and relevant stakeholders to prioritize leads, strengthen engagement strategies, and accelerate pipeline progression

What you need

• Sales
• CRM
• Cross-selling
• Inside sales
• Cold calling
• Upselling

Good to have

• Voice process