Document & Business Solutions Cash Operations Support - Analyst

About the role

As an Operations Specialist in the Cash Operations Support team, you will be responsible for the accurate intake, verification, digitization, tracking, and secure handoff/dispatch of client instruments and service request documents received at the Pune branch.

What you'll do

• Receive and acknowledge client instruments and operational requests submitted at the branch, performing basic completeness checks and recording receipt as per process
• Perform preliminary due diligence and verification on received items using approved equipment and standard operating procedures, escalating discrepancies as required
• Process and maintain accurate operational records in defined logs/registers (e.g., inward/outward movement, custody transfers, dispatch/return status)
• Coordinate handover and custody transfer to external partners (e.g., partner bank, courier), ensuring maker–checker controls are completed prior to release
• Support branch execution of centrally initiated activities (e.g., printing/processing actions triggered by a centralized operations team), ensuring readiness

What you need

• Coordination
• MIS reporting
• SOP writing
• Due diligence
• Documentation