Executive Director - Global Confirmations & RCO Data Exchange Operations
BengaluruFull-time15–27 yrsPosted 1 week ago
Leadership operations role at JPMorgan Chase in Bengaluru. Needs 15+ years.
About the role
As an Executive Director in Global Confirmations & RCO Data Exchange Operations, you lead a global team dedicated to delivering critical client, customer, and supplier-enabled operational programs. You drive operational excellence, manage risk, and ensure business resiliency across multiple programs.
What you'll do
- Lead the end-to-end Global Audit Confirmations business, delivering confirmation and verification services to authorized third parties
- Oversee the State Agency Data Match program, establishing governance, standards, and performance management
- Ensure business resiliency and continuity of service across internal and supplier-supported processes
- Monitor performance, drive issue resolution, remediation, and contingency planning
- Lead a customer-centric, controlled operation with clear KPIs and SLAs
What you need
- Process improvement
- Talent management
- Performance management
- Data privacy
- Root cause analysis