Customer Experience Manager
BengaluruFull-time2–4 yrsPosted 2 months ago
Mid-level customer support role at Kapture CX in Bengaluru. Needs 2–4 years.
About the role
You will lead client onboarding and integrations, working hands-on with APIs, JSON payloads, and tools like Postman and cURL to ensure seamless adoption. You will own technical support and escalations, diagnosing issues using logs, Kafka, Grafana, Sentry, and collaborating closely with engineering and product teams to drive fast resolutions.
What you'll do
- Lead client onboarding and integrations, working hands-on with APIs, JSON payloads, and tools like Postman and cURL to ensure seamless adoption
- Own technical support and escalations, diagnosing issues using logs, Kafka, Grafana, Sentry
- Build strong, trusted client relationships by acting as a technical advisor and advocate, translating complex concepts into clear, actionable insights
- Proactively identify optimization opportunities, conduct platform health checks, and recommend technical strategies to help clients maximize ROI
- Document issues, resolutions, and RCAs while sharing feedback and insights to influence product improvements and best practices
What you need
- Troubleshooting
- CRM
- Customer success
- Kafka
- Grafana
- Sales
Good to have
- SQL
- NoSQL
- Salesforce
- HubSpot
- Postman