Key Accounts Engineer- Railway-Senior Officer/Senior Engineer (MG4)-Service Department-Distribution and Aftermarket Business Unit-Indore
IndoreFull-time3–5 yrsPosted 6 days ago
Mid-level account management role at Kirloskar Oil Engines in Indore. Needs 3–5 years.
About the role
Oversee service activities within the assigned area, ensuring timely and effective resolution of customer issues. Monitor and strive to improve key service response times (Warranty SR within 2 & 4 hours, CC SR within 48 hours) and repair turnaround times (MaxTTR - Warranty within 24 & 48 hours). Build and maintain strong relationships with customers within your area.
What you'll do
- Monitor and strive to improve key service response times (Warranty SR within 2 & 4 hours, CC SR within 48 hours) and repair turnaround times (MaxTTR
- Reporting & Compliance: Provide regular updates on service performance and adherence to operational guidelines
What you need
- Complaint handling