Assistant Manager-CRM
DelhiFull-time5–10 yrsPosted 4 days ago
Senior sales role at Larsen & Toubro in Delhi. Needs 5+ years and an MBA.
About the role
Job Description for Asst. Manager - CRM Position To manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. Handle customers from post sales stage till handover of the property, collection, documentation or any other paperwork on behalf of the company or the client.
What you'll do
- Up-dation of data in ERP/ SAP (Sales Module)
- Collections/ Payment Follow Ups with Customer
- Drive post sales activity
- Address and manage escalated customer queries
- Improving business relationship with Customers & Customer retention
What you need
- CRM
- MIS reporting
- Sales
- Loan processing
- Negotiation
- Collections
Good to have
- ERP
- SAP
- Accounts receivable
- Chat support