Hiring For Customer Service Manager In Mumbai
MumbaiFull-time5–9 yrsPosted open since aug 2025
Senior customer support role at Lisa HR Consultancy in Mumbai. Needs 5+ years and a BBA.
About the role
The Customer Service Manager will be responsible for overseeing and improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves managing a team of customer service representatives, optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.
What you'll do
- Develop and implement customer service strategies to enhance the overall customer experience
- Oversee daily customer support operations, ensuring timely and effective resolution of customer inquiries and complaints
- Monitor and improve customer service processes across all communication channels (email, chat, phone, and social media)
- Manage order-related issues, returns, refunds, and cancellations efficiently
- Collaborate with logistics and fulfilment teams to resolve delivery-related concerns
What you need
- Customer service
- CRM
- Escalation handling
- Communication