Hiring For Zonal Manager - Customer Service – Mumbai
MumbaiFull-time5–9 yrsPosted open since nov 2025
Senior customer support role at Lisa HR Consultancy in Mumbai. Needs 5+ years and an ITI certificate, diploma or B.Tech.
About the role
As the Zonal Manager for Customer Service in HVAC Services, you will be responsible for overseeing the customer service operations within your designated zone. Your primary focus will be on ensuring the highest levels of customer satisfaction by managing service delivery, resolving issues, and driving continuous improvement initiatives.
What you'll do
- Lead and supervise the customer service team within your designated zone, ensuring adherence to service standards and protocols
- Establish and maintain effective communication channels with customers to address inquiries, concerns, and feedback promptly
- Monitor service performance metrics, analyze trends, and implement corrective actions to enhance service quality and customer satisfaction
- Provide technical expertise and guidance to resolve complex service issues related to HVAC projects, ensuring timely resolution and minimal disruption to customers
- Coordinate with service technicians, engineers, and third-party vendors to expedite problem resolution and ensure service delivery meets contractual obligations
What you need
- Customer service
- CRM
- HVAC
- MS Office
- SOP writing
- Communication
Good to have
- Root cause analysis
- Employee engagement