Customer Support Executive - L1 (Malayalam + Hindi)
RemoteFull-timeJunior levelPosted 6 days ago
Junior customer support role at Lokal App. Remote.
About the role
We are looking for a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will play a crucial role in assisting users with app functionality, resolving their issues, and building trust within the community. This role requires fluency in a regional language, strong communication skills, and a proactive approach to customer satisfaction.
What you'll do
- Respond to customer inquiries promptly and effectively in Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English
- Assist users in understanding app functionality and help troubleshoot any issues they encounter
- Provide valuable feedback based on customer interactions to support product and service improvements
- Document customer queries and resolutions accurately for internal tracking and reference
- Collaborate with other team members to resolve complex user concerns efficiently
What you need
- Customer service
- Communication