Customer Support Executive - L2
BengaluruFull-timeJunior levelPosted 2 months ago
Junior customer support role at Lokal App in Bengaluru. Needs a degree.
About the role
We are seeking a highly knowledgeable and detail-oriented Customer Support Executive - L2 to join our Customer Support team. In this role, the Customer Support Executive - L2 will be responsible for driving accuracy, efficiency, and quality across all support processes, tools, and interactions. You will act as the go-to expert for resolving complex queries, improving workflows, and enhancing support delivery standards.
What you'll do
- Provide deep domain expertise and support to teams across content, operations, product, and training
- Review, audit, and validate workflows, processes, or content to ensure relevance, accuracy, and alignment with industry standards
- Collaborate with functional teams to map processes clearly and translate them into structured, easy-to-follow SOPs
- Ensure timely resolution of L2 tickets within the defined Turn around Time (TAT) while maintaining high standards of quality in customer support delivery
- Collaborate with product managers, content writers, and quality teams to ensure high standards
What you need
- Customer service
- SOP writing
- Communication
Good to have
- Sales