Analyst Customer Insights

About the role

The Customer Insights team uses data and analytics capabilities to provide strategic insights around customer and competitive landscape to help drive effective market strategy for Lowe’s. The team works closely with various key functions across the business to provide insights and recommendations across different business areas.

What you'll do

• Analyze Customer feedback, LTR, NPS data to understand in-market trends and where to focus to improve Customer experience using Medallia platform / create reports /…
• Work with our US (Mooresville) team to assist them in defining various reporting / analysis needs and building appropriate methodologies to provide actionable insights…
• Identifying the appropriate univariate and multivariate analysis to identify key customer trends and insights – Segmentation, Bayesian Networks, Factor analysis etc
• Synthesize disparate sources of data—primary and secondary to develop cohesive stories
• Leverage available information across workstreams to help connect dots and provide holistic insights on Customer Experience trends and Strategy

What you need

• SQL
• Hadoop
• Python
• Communication
• Go-to-market