IND_Manager_Contact Center Ops
BengaluruFull-time8–14 yrsPosted 2 days ago
Leadership customer support role at Lowes in Bengaluru. Needs 8+ years and a BBA.
About the role
The primary purpose of this role is to lead a team of Contact Center Business Intelligence Analysts in understanding customer feedback, utilizing advanced qualitative and quantitative analysis to inform decisions and provide information to senior leadership.
What you'll do
- Leads a team of Business Intelligence Analysts working on analytics projects and works alongside those who perform more advanced project analysis and data modeling
- Ensures the analytical model can be utilized by the business to better evaluate how specific events or changes in a program could affect Lowe's
- Collaborates across functions to understand business needs and deliver cohesive
- Serves as a subject-matter expert, working with leading customer analytics and data modeling tools to inform and improve Lowe’s Contact Center practices
- Deploys results with a simple yet compelling message and recommendation that drives action on the part of the business leaders
What you need
- Data modelling
- SAS
- SPSS
- SQL
- Alteryx
- PowerPoint