Technical Support Associate

About the role

We assist customers with any requests or questions they might have with respect to our product. We also work with customers’ program administrators, stakeholders, and internal customers closely.

What you'll do

• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects and changes
• Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities…
• Prioritize requests based on need and impact. Work with internal stakeholders to address priorities
• Maintain quality levels for all work related to customers’ requests
• Perform content using our inhouse tool

Good to have

• HTML
• CSS