Technical Support Associate - Spanish & English (Contract)
MumbaiContract3–4 yrsPosted 2 months ago
Mid-level IT support contract role at LRN Corporation in Mumbai. Needs 3–4 years.
About the role
We perform activities on customers’ behalf on LRN’s proprietary applications. We also work with customers’ program administrators, stakeholders, and internal customers closely.
What you'll do
- Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes
- Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured
- Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer
- Escalate issues related to capabilities where appropriate
- Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to…
What you need
- MS Office
- HTML
- CSS