Application Support Engineer
BengaluruFull-time4–7 yrsPosted over a month ago
Mid-level IT support role at LSEG in Bengaluru. Needs 4+ years.
About the role
In this role, you will be joining our Service Excellence team within Application Operations, Corporate Technology (CT) as a Support Engineer
What you'll do
- Take end-to-end Ownership of Application Support for Production issues resolution
- Raises complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
- Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
- Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
- Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time
What you need
- Salesforce
- REST APIs
- ServiceNow
- Troubleshooting
- Design systems
- JavaScript
Good to have
- jQuery