Senior ServiceNow ITSM Architect with AI & ITAM exposure
RemoteFull-time8–12 yrsPosted open since jan 2026
Leadership software engineering role at Müller`s Solutions. Needs 8–12 years. Remote.
About the role
As ServiceNow AI & ITSM Solution Architect at Müller Solutions you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM) .
What you'll do
- Solution Architecture & AI Strategy
- Design end-to-end AI-enabled ServiceNow architectures across ITSM, FSM, and Asset Management
- Translate business pain points into practical AI use cases (deflection, automation, prediction, optimization)
- Define AI adoption roadmaps aligned with operational maturity and data readiness
- Ensure alignment with ITIL v4 , ServiceNow best practices, and platform governance
What you need
- ServiceNow
- LLMs
- ITIL
- Data privacy
- Reconciliation
Good to have
- Machine learning
- Agile