ServiceNow Business Analyst
DelhiFull-time3–6 yrsPosted open since jan 2026
Mid-level software engineering role at Müller`s Solutions in Delhi. Needs 3+ years and a B.Tech, B.E. or B.Sc.
About the role
Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.
What you'll do
- Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations
- Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow
- Translate business requirements into functional specifications for the technical team
- Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions
- Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions
What you need
- ServiceNow
- Test cases
Good to have
- ITIL