Assistant Area Manager - Customer Care
JaipurFull-time4–7 yrsPosted 1 week ago
Mid-level customer support role at Mahindra & Mahindra in Jaipur. Needs 4+ years and a B.Tech, B.E. or diploma.
About the role
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases) Product complaints resolu on with feedback to Plant HO. thru Field Technical reports. Ensure Reten on of Customers – Under warranty as well as Post warranty. Conduc ng field service ac vi es for customers. Ensure CSI amongst top in the industry.
What you'll do
- Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
- Ensure Reten on of Customers – Under warranty as well as Post warranty
- Ensure CSI amongst top in the industry
- Ensure Dealership is Profitable & Sustainable Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc
What you need
- Customer service
- CRM
- SAP
- Sales
- Communication