Lead Customer Care Manager
RaipurFull-time4–7 yrsPosted 1 week ago
Mid-level customer support role at Mahindra & Mahindra in Raipur. Needs 4+ years and a B.Tech, B.E. or diploma.
About the role
Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue.
What you'll do
- Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before…
- Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue
What you need
- Customer service
- CRM
- SAP
- Communication