Deputy Manager - Customer Care
BhopalFull-time1–4 yrsPosted 1 week ago
Junior customer support role at Mahindra & Mahindra in Bhopal. Needs 1+ years and a B.Tech, B.E. or diploma.
About the role
Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management. Implementation of all processes & systems related to the service function at channel partners level. Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partner’s level.
What you'll do
- Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partner’s level
- Guide & conduct on the job training of the Service Mechanics for technical problem solving and de-bottlenecking at the dealerships
- Attend & resolve the critical customer complaints and measure of customer satisfaction level
- Work towards & increase dealer’s profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs
- Ensure meeting spare targets of all channel partners & company promoted oil targets
What you need
- Customer service
- Channel sales
- Problem solving