Customer Care Manager
ChennaiFull-timeMid levelPosted 1 week ago
Mid-level customer support role at Mahindra & Mahindra in Chennai. Needs a B.Tech, B.E. or diploma.
About the role
Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory…
What you'll do
- Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure…
What you need
- Customer service
- Channel sales