Dy. Manager -Customer Care
ChakanFull-time5–10 yrsPosted 1 week ago
Senior customer support role at Mahindra & Mahindra in Chakan. Needs 5+ years and a B.Tech, B.E. or diploma.
About the role
Product Quality improvement.Warranty cost reduction.Effective Implementation of Service Support Tools.Technical Service Bulletin release.PRC Management - Process Improvement. Concern based field / Dealer visit for JI.Warranty failed parts analysis. Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile
What you need
- Customer service
- Root cause analysis
- Communication