Senior Customer Care Manager - Tractor
Lucknow, PrayagrajFull-time4–7 yrsPosted 1 week ago
Mid-level customer support role at Mahindra & Mahindra in Lucknow and Prayagraj. Needs 4+ years and a B.Tech, B.E. or diploma.
About the role
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases) Product complaints resolution with feedback to Plant HO. thru Field Technical reports. Ensure Retention of Customers – Under warranty as well as Post warranty. Conducting field service activities for customers. Ensure CSI amongst top in the industry.
What you'll do
- Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
- Ensure Retention of Customers – Under warranty as well as Post warranty
- Conducting field service activities for customers
- Ensure CSI amongst top in the industry
- Ensure Dealership is Profitable & Sustainable
What you need
- Customer service
- CRM
- SAP
- Sales
- Communication