Executive - Guest Relations
KarnatakaFull-time2–3 yrs15k–₹20k a monthPosted 1 week ago
Junior hospitality role at Malabar Group (Malabar Gold & Diamonds) in Karnataka. Needs 2–3 years and Class 12. Pays ₹15,000–20,000 a month.
About the role
Executive - Guest Relations at Malabar Group (Malabar Gold & Diamonds). Welcome the guests, understand their requirements, and direct them to the right salesperson ensuring customer satisfaction.
What you'll do
- Welcome the guests, understand their requirements, and direct them to the right salesperson ensuring customer satisfaction
- Engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section
- Upgrade personal and company image to stimulate maximum customer appeal
- Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner
- Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis
What you need
- Guest service
- Communication