Manager - Guest Relations
MangaluruFull-time5–6 yrs35k–₹40k a monthPosted 1 week ago
Mid-level hospitality role at Malabar Group (Malabar Gold & Diamonds) in Mangaluru. Needs 5–6 years. Pays ₹35,000–40,000 a month.
About the role
Manager - Guest Relations at Malabar Group (Malabar Gold & Diamonds). Manage the guest relations activities of the store and plan to improve the customer satisfaction level.
What you'll do
- Manage the guest relations activities of the store and plan to improve the customer satisfaction level
- Responsible for all GR functions of the store and strategically plan for upscale customer service
- Understand customers’ buying patterns and preferences
- Manage front office and customer relations sections and delegate responsibilities efficiently
- Overall responsibility of all customer complaints resolution and rectification
What you need
- Guest service
- Hospitality
- Customer service
- Front office