Mumbai Jobs
MumbaiFull-timeJunior levelPosted open since dec 2023
Customer support role at MNR Solutions in Mumbai.
About the role
As a Customer Service Representative, you will be the first point of contact for our clients. Your primary responsibility will be to provide outstanding customer service, address inquiries, and resolve issues promptly and professionally. The ideal candidate is empathetic, solution-oriented, and possesses excellent communication skills.
What you'll do
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
- Provide accurate information about products/services and assist customers with placing orders or resolving issues
- Collaborate with internal teams to ensure customer satisfaction and issue resolution
- Maintain detailed records of customer interactions and transactions
- Continuously update product knowledge to effectively assist customers
What you need
- Customer service
- Communication